Refund Policy

Life Quotes
"Success demands singleness of purpose.” – Vince Lombardi
"Life is either a daring adventure or nothing.” – Helen Keller
"The only thing we have to fear is fear itself.” – Franklin D. Roosevelt
"Be yourself; everyone else is already taken.” – Oscar Wilde
"With great power comes great responsibility.” – Stan Lee

Last Updated: 25 November 2024

At Youth Life Guide, we are committed to providing valuable resources and services to support your journey. Your satisfaction is important to us. If you are not completely satisfied with your purchase, this Refund Policy explains your options.

1. Eligibility for Refunds
We offer refunds for the following:

  • Digital Products (e.g., eBooks, guides, or templates):
  • Refund requests must be made within 14 days of purchase.
  • The product must not have been downloaded or accessed.
  • Online Courses and Programs:
    • Refunds are available within 7 days of purchase if you have not accessed more than 20% of the course material.
    • Proof of purchase and details about your dissatisfaction may be required.
  • Memberships or Subscriptions:
    • You can cancel at any time. Refunds will only be issued for unused months in annual plans.

2. Non-Refundable Items
Certain items are not eligible for refunds, including:

  • Donations made through the website.
  • Customised services or consultations.
  • Challenges, events, or group programs once they have started.

3. How to Request a Refund
To request a refund, please follow these steps:

  • Email us at refunds@youthlifeguide.com.au with the following details:
    • Your name and contact information.
    • Order number or proof of purchase.
    • The reason for your refund request.
  • Our team will review your request and respond within 5 business days.

4. Processing of Refunds
Approved refunds will be processed within 7 business days to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.

5. Changes to this Refund Policy
We reserve the right to update this Refund Policy as needed. Any changes will be posted here, and major updates will be communicated via email to Youth Life Guide subscribers.

6. Contact Us
If you have questions or concerns about this Refund Policy, please reach out to us:

Email: admin@youthlifeguide.com.au
Postal Address: 110 Valley Drive Tallebudgera, Queensland 4228 Australia

We’re here to help and ensure your experience with the Youth Life Guide is a positive one!